Trust Center
Incident Response
Incident process
In the event of a security incident the following process applies:
- Internal escalation within 4 hours of becoming aware
- Notification of affected customers without undue delay, and at the latest within 72 hours of becoming aware of a notifiable incident
- Notification to the competent supervisory authority under Article 33 GDPR
- Coordination with subprocessors in case of upstream incidents
Operational disruptions are additionally communicated live on our status page. For customer support escalation during incidents see the severity model.
Reporting a vulnerability
Have you discovered a vulnerability in Laioutr? We are grateful for responsible disclosure.
- Contact: security@laioutr.com
- We acknowledge receipt within 2 business days and keep you informed of the resolution status.
Incident channels
| Channel | Purpose |
|---|---|
| laioutr.statuspage.io | Live platform status, planned maintenance, incident history |
| incident@laioutr.com | Customer-side incident reporting (S1 / S2) |
| security@laioutr.com | Vulnerability disclosure, general security enquiries |
➡️ Related: Customer Support · Severity Levels